Customer Service


Hello and welcome to the shipping and delivery information page! Here you can get acquainted with useful information on terms and conditions of our goods and delivery.

Purchase items online and ship them directly to your doorstep or to someone else as a gift. Shipping is free on some orders. We use United State Postal Service to make sure your order gets to you on time. From the Secure Checkout page you'll see your item description, price and delivery timing. Where available, you can also choose a faster delivery method for each item on your order, for an additional fee. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.

Custom Items

Simply Rustic Cabin Designs would love to work with you to create a customized or personalized design to your liking. Custom designs may have an additional cost and take longer to process.

Free Delivery

Free shipping is available on in-stock items over $99 and with some promotions. You can see in your bag if your item is in stock. Free two-day shipping is not available on customized, engraved products, and for certain order types.

Returns & exchanges

I gladly accept returns

• Contact me within: 14 days of delivery
• Ship items back within: 30 days of delivery

I don't accept exchanges or cancellations

• But please contact me if you have any problems with your order. We will do our best to accommodate your needs if applicable.

The following items absolutely cannot be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
• Custom or personalized orders
• Perishable products (like food or flowers)
• Digital downloads
• Intimate items (for health/hygiene reasons)
• Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Terms & Conditions

  • Entire agreement

    Buy completing a purchase you, the buyer agree to pay for price of item and shipping. Custom or personalized items will not be shipped until payment is process and posted.

  • Controlling terms

    Buyer expressly agrees that Seller’s Invoice and these Terms and Conditions of Sale represent the complete agreement of the parties with respect to the sale of the product(s) listed on the Invoice and no different or additional terms or conditions in Buyer’s purchase order or in any other prior or subsequent communications in any way adding to, modifying or otherwise changing these Terms and Conditions of Sale shall be binding upon Seller.

  • Refunds

    Refunds are only processed when both Seller and Buyer have written agreement of reason and amount returned.

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